Tax Communication Center, which operates under the Taxpayer Services Department, provides consulting services about tax-related issues.
Tax Communication Center provides services between 9 a.m-7 p.m on weekdays but not served on public holidays. Calls are charged over local call prices.
Tax Communication Center provides consulting services about tax-related issues and electronic services provided, receives calls about denunciations to prevent tax avoidance and evasion, debt inquiry, informs the taxpayers about tax liabilities via telephone, sends taxpayer requests and proposals about services to relevant department, provides consulting services to foreigners via e-mail service in English.
Tax Communication Center (TCC) was founded on November 22,2006 with the understanding of change and continuous improvement. It was started to give service as a pilot project in Ankara on December 25,2007 and has been receiving calls from all over country and abroad since March 1,2008.
TCC, as the first access point of Revenue Administration, has been leading the way other goverment agencies to establish a professional call center. TCC is working to provide professional, qualified and up to date services and it is proven by its successes in achieving objectives.
The First Professional Public Call Center: Tax Communication Center
Tax Communication Center, the first call center in the public sector as a professional manner, has service mentality that target to serve services to provide the highest benefit to taxpayers in terms of tecnology and quality as a partner to the best solution.
Tax Communication Center, serving with the highest technology and quality to taxpayers, is the first call center in the public sector as a professional manner.
OBJECTIVES AND PRINCIPLES
It has been targeting to provide the best work environment for employees, to support continious development and learn and to ensure zero error by adopting continious improvement with taxpayer- focused service approach.
Our prior mission is to provide high benefit to taxpayers and take part in their side with a sense of responsibility.
Our Goal Is Always To Go Forward
Our main goal is always to be the best in the terms of quality and tecnology in our services and to execute our policies in this regard.
Tax Communication Center aims to reach its goals with experienced and friendly staff with the sense of relation between the quality of service and the qualifications of employees.
We aim to employ the best staff, to contribute to their self development and to provide cooperation between all employees.